• Please complete the following fields to log a service call. We will reply to your email within 24 hours (ex. public holidays & weekends).

    This online service facility is only available for products that have been manufactured and installed by Franklyn.

    A call-out fee will be charged for service calls not covered under our product warranty. To check individual product guarantees and warranties, visit the product pages on this website.

    Non-warranty service call charges Callout fee includes first 15 minutes onsite $115 inc GST + parts
    Every minute thereafter $2.80 inc GST per minute

    If a product poses an immediate SAFETY RISK, please phone our office without delay.

  • Contact Phone *

  • Installation Date *

  • Please indicate the product you are having a problem with

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